REMOTE MARITIME SUPPORT

24/7 REMOTE ENGINEERING SUPPORT FOR YACHTS

KEY FEATURES

• Live headset-based video troubleshooting
• Expert-guided diagnostics for electrical, mechanical, and electronic faults
• Available 24/7 worldwide

BENEFITS

• Reduce emergency service visits
• Save time and costs on travel
• Gain confidence with top-tier technical advice on demand

We offer a free consultation to assess your vessel’s systems, connectivity, and crew structure. You will receive:

• Assessment of current engineering setup
• AMS/PMS compatibility review
• Tailored service recommendation
• Setup options and quotation (if needed)

SCENARIOS

Scenario 1: Stabilizer Fault Before Departure (with OEM)

A 45 m yacht preparing to leave port experiences a stabilizer alarm. Normally, departure might be delayed until an OEM engineer can attend. Instead, the crew connects with Trident Virtual via aR headset. Our engineer guides them through diagnostics and confirms the fault is linked to a control board. We bring the stabilizer OEM directly into the call, they see the same live feed, confirm the issue, and arrange for the correct part to be shipped immediately. The yacht sails on schedule, avoiding days of lost charter time.

Scenario 2: Navigation System Failure During a Passage (with OEM)

Midway through a crossing, the yacht’s ECDIS crashes and the backup plotter shows irregularities. The captain calls Trident Virtual. We connect via headset, access the system logs remotely, and determine the issue requires specialist input. Within minutes, the OEM’s navigation technician joins the aR call. Working together with the crew, we reset the system and apply a software patch. The passage continues safely without waiting for shoreside attendance.

Scenario 3: HVAC Breakdown on Charter (Trident Engineer )

During a busy summer charter, the yacht’s HVAC system stops cooling. The engineer connects with Trident Virtual via aR headset. Our remote engineer uploads the piping schematic to the headset, then walks the crew through checks of pressures, valves, and electrical connections. Together, they isolate a blocked filter in the chilled water loop, clear it, and restart the system. Cooling is restored within the hour, and the guests experience no disruption.

Scenario 4: Generator Shutdown During Night Watch

At anchor overnight, a yacht’s main generator shuts down unexpectedly. The duty engineer connects with Trident Virtual immediately. Our remote engineer guides them through a live inspection using the headset, checking fuel supply, cooling, and control panel alarms. We identify a clogged fuel filter as the culprit, walk the engineer through the replacement procedure, and bring the generator back online within two hours. The yacht avoids a power loss that could have woken guests and disrupted the evening.

Scenario 5: Tender Engine Issue Before Guest Transfer

Just before transferring guests ashore, a tender engine fails to start. The deck team contacts Trident Virtual. Through the aR headset, our engineer inspects the ignition system with the crew, identifies a corroded connection on the starter solenoid, and provides step-by-step instructions for cleaning and tightening it. The tender is back in service within minutes, and the guests are transferred seamlessly without delay.