FOR SHIPYARDS

TWO-TIER REMOTE AFTER SALES SUPPORT MODEL

Delivering a yacht is only the beginning of a shipyard’s relationship with its client. The warranty period is a crucial time to reinforce trust, ensure system performance, and resolve any teething issues efficiently. However, internal shipyard teams are often focused on new builds and have limited time or resources to manage warranty communications, diagnostics, and coordination.

Trident Virtual offers a streamlined, remote solution that enhances your after-sales capability, reduces strain on your team, and improves client satisfaction, without increasing overhead.

• Improved After Sales
• Improved after sales
• Efficient warranty management
• Fast Fault Finding
• Effective claims handling
• Improved client experience

TWO LEVELS OF WARRANTY SUPPORT

Tier 1 – Communication and Diagnostics Only

Focus: Remote liaison between yacht and shipyard

This entry-level service provides real-time communication support between the yacht and your after-sales team, using our aAR headset technology.

Includes…

Trident Virtual acts as technical intermediator between yacht crew and shipyard

AR headset support to show live faults, conditions, or system behavior

• Remote visual verification of reported issues
• Communication with the shipyard to explain findings and context
• Documentation of issue and forward to yard team

BENEFITS

• Saves time clarifying vague fault reports
• Shipyard sees what the crew sees
• No delays waiting for physical attendance
• Keeps warranty cases clear, simple, and verifiable

TIER 2 – FULL WARRANTY MANAGEMENT

Focus: End-to-end outsourced warranty process

This full-service tier provides complete oversight and coordination of the yacht’s warranty period on your behalf.

Includes everything in Tier 1, plus…

• Remote fault verification and classification (warranty vs operator issue)
• Direct coordination with subcontractors and OEMs
• Service request handling (incl. spare parts, scheduling, logistics)
• Warranty issue tracking from report to resolution
• Monthly reports summarizing open/closed cases and key metrics
• Warranty register and documentation archive

BENEFITS

• Offloads shipyard staff from daily warranty admin
• Avoids unnecessary travel and service call-outs
• Ensures clear accountability and faster resolution
• Enhances the yard’s reputation for responsiveness and professionalism

Optional Add-On: Technical System Monitoring

In addition to warranty coordination, Trident Virtual can further support the delivered yacht by offering:

PMS SET UP AND MONITORING

• Configure and structure the yacht’s Planned Maintenance System (PMS)
• Provide ongoing monitoring and compliance support

AMS MONITORING

• Remote access to the Alarm & Monitoring System
• Independent daily/weekly review of alarms and anomalies
• Early detection of trends and failure risks

These services reduce future warranty claims, support compliance, and ensure smoother operation from day one.

HOW TO GET STARTED

1. We define the scope: Tier 1 or Tier 2 (per yacht or per delivery batch)
2. Trident Virtual is briefed on the systems and warranty scope
3. We act as your remote technical partner, representing your shipyard professionally and efficiently