HOW IT WORKS

1. REMOTE SUPPORT

Scenario 1: Stabilizer Fault Before Departure (with OEM)

A 45m yacht preparing to leave port experiences a stabilizer alarm. Normally, departure might be delayed until an OEM engineer can attend. Instead, the crew connects with Trident Virtual via AR headset. Our engineer guides them through diagnostics and confirms the fault is linked to a proprietary control board. We bring the stabilizer OEM directly into the call — they see the same live feed, confirm the issue, and arrange for the correct part to be shipped immediately. The yacht sails on schedule, avoiding days of lost charter time.

Scenario 2: Navigation System Failure During a Passage (with OEM)

Midway through a crossing, the yacht’s ECDIS crashes and the backup plotter shows irregularities. The captain calls Trident Virtual. We connect via headset, access the system logs remotely, and determine the issue requires specialist input. Within minutes, the OEM’s navigation technician joins the AR call. Working together with the crew, we reset the system and apply a software patch. The passage continues safely without waiting for shoreside attendance.

Scenario 3: HVAC Breakdown on Charter (Trident Engineer )

During a busy summer charter, the yacht’s HVAC system stops cooling. The engineer connects with Trident Virtual via aR headset. Our remote engineer uploads the piping schematic to the headset, then walks the crew through checks of pressures, valves, and electrical connections. Together, they isolate a blocked filter in the chilled water loop, clear it, and restart the system. Cooling is restored within the hour, and the guests experience no disruption.

Scenario 4: Generator Shutdown During Night Watch

At anchor overnight, a yacht’s main generator shuts down unexpectedly. The duty engineer connects with Trident Virtual immediately. Our remote engineer guides them through a live inspection using the headset — checking fuel supply, cooling, and control panel alarms. We identify a clogged fuel filter as the culprit, walk the engineer through the replacement procedure, and bring the generator back online within two hours. The yacht avoids a power loss that could have woken guests and disrupted the evening.

Scenario 5: Tender Engine Issue Before Guest Transfer

Just before transferring guests ashore, a tender engine fails to start. The deck team contacts Trident Virtual. Through the aR headset, our engineer inspects the ignition system with the crew, identifies a corroded connection on the starter solenoid, and provides step-by-step instructions for cleaning and tightening it. The tender is back in service within minutes, and the guests are transferred seamlessly without delay.

2. QR CODES

Scenario 1: Standard Operating Procedures at Hand

A new engineer joins a 50 m yacht just before the summer season. To avoid mistakes with critical systems, Trident Virtual configures QR-linked SOPs across the vessel. During his first stabilizer startup, the engineer scans the QR code mounted at the control station. Instantly, the AR headset displays the schematic, step-by-step checklist, and a short video guide. The procedure is carried out flawlessly on the first attempt, giving the captain full confidence that safety-critical systems are being handled correctly.

Scenario 2: Deck and Engine Room Rounds Logged Automatically

On a 45m yacht, daily and weekly rounds used to mean filling in paper checklists that often went missing or were incomplete. With Trident Virtual’s QR code solution, the crew now scan codes during their rounds. In the engine room, oil pressure, coolant temperature, and RPM values are logged hands-free through the headset. On deck, fire extinguishers and LSA equipment are checked and digitally stamped with time and date. The manager receives an automated monthly report showing exactly when and how each round was completed, ensuring accountability and reducing administrative work for the crew.

Scenario 3: Maintenance Tasks Made Simple

During a generator fuel purifier overhaul, an engineer on a 55 m yacht scans the QR code attached to the unit. The headset instantly pulls up the OEM manual, torque values, and an annotated schematic. Instead of juggling paper instructions or searching on a laptop, the engineer has the correct references in view throughout the job. The overhaul is completed correctly, torque settings verified, and the session automatically logged into the PMS. The owner’s manager receives confirmation that the work was done to standard, without relying solely on crew notes.

Scenario 4: Training New Crew Members

A 40 m charter yacht takes on two new deckhands at the start of the season. Rather than spending hours shadowing senior crew for every routine task, they are trained with QR-enabled walkthroughs. Scanning a QR code at the fire station, the headset displays the correct isolation and reset procedure during a drill. In the engine room, another code guides them through a chiller system startup with visual piping diagrams. The captain reports that training time is cut in half, handovers are smoother, and the new crew quickly reach operational competence.

Scenario 5: Safety Drill Execution

Ahead of a class survey, a safety drill is run on a 60 m yacht. The crew scan QR codes at fire stations, which bring up step-by-step firefighting system SOPs, including valve isolation and reset instructions. With everyone following the same verified process, the drill is completed without errors, and the digital log is automatically attached to the vessel’s safety records. The surveyor later reviews the report and notes full compliance, no additional paperwork required.

Scenario 1, Refit Preparation

Detailed refit preparation: A 50 m private yacht intended to carry out an interior layout change in Europe, remote operations made it impossible for yard personnel or contractors to visit and fully assess the scope of work. To overcome these logistical hurdles, the owner’s advisor teamed up with the Trident Virtual Assistant to host a live, guided walkthrough. During the session, the crew led yard staff and contractors through every area earmarked for modification, discussing dimensions, finishes, and access constraints in real time. The entire presentation was recorded, and an automated report, complete with annotated plans and a clear scope summary was instantly distributed to all parties. This approach eliminated expensive, time-consuming site visits and ensured fast, accurate alignment on project requirements, paving the way for a smoother, more efficient refit.

Scenario 2, Remote Construction Inspections

During the steelwork construction phase of a 40 m yacht, a technical inspector used the Trident Virtual Assistant’s aR headset and cloud platform to remotely inspect structural steel work. Yard personnel streamed HD video of the welding and construction structure while the inspector pulled up live CAD drawings to verify the structure was built correctly and to a high standard. The recorded session auto-generated an annotated inspection report, with pass/fail checks and deviation logs that was instantly shared with the project manager and owners advisor. This digital workflow slashed travel time, accelerated approvals and report generations, keeping the steelwork schedule on track.

Scenario 3, Pre Purchase Viewing and Condition Inspection

For a 40 m yacht sale, the broker provided deck layouts and maintenance history for a prospective owner and their team. With the Trident Virtual Assistant handling connectivity and session management, an on-site inspector wearing an aR headset led the buyer through the exterior, interior and technical spaces in real time, while off-site inspectors joined online and highlighted areas of interest with added commentary on the overall finish, condition and areas of interest. When the buyer asked for additional views and questions on equipment set up, the crew provided demonstrative set-ups and information, which were instantly incorporated into the file . By the end of the inspection, everyone received a concise digital report, complete with visuals and unified insights, giving the buyer full confidence in the yacht’s layout and general condition without ever setting foot aboard.

Scenario 4, Remote Onboard Inspections

Yard engineers provided wiring schematics, spec sheets, and test reports of the distribution panel. The Trident Virtual Assistant managed connectivity while an on-site technician with an aR headset fitted with a thermal camera guided the off-site inspector through the panels. Thermal scans revealed hotspots and visual checks confirmed routing. Torque readings on busbars and breaker seating were recorded as the inspector flagged insulation and alignment issues. On request, extra images and logs were captured and synced into the inspection report. The session closed and a concise digital report was generated, complete with annotated thermal images and test results, leaving the inspector fully confident in the panels’ safety and performance.

Scenario 5, Factory Acceptance Test

Yard engineers provided hydraulic schematics, data sheets, and FAT protocols of a Hydraulic Crane The virtual assistant maintained seamless connectivity as an on-site technician guided remote inspectors via the aR headset. The power pack underwent full-range pressure ramp tests, relief-valve verification, leak checks, and thermal-stability assessments. The crane hoist executed dynamic load tests along with limit-switch and sway evaluations. Flow, pressure, and temperature readings were logged, and photos confirmed hose integrity and mounting alignment. Eliminating inspector travel, saving days of logistics and travel costs. A digital FAT report, complete with annotated video captures and test summaries was delivered, confirming full compliance with design specifications.

4. REFIT PREPARATION

Scenario 1: Pre-Yard Slot Procurement and Crew Time Savings

A 60 m yacht is still mid-season but must secure a winter refit slot in Northern Europe. Normally, the captain and engineer would spend countless hours drafting specifications, handling correspondence, and comparing shipyard quotes. Instead, they hand the task to Trident Virtual. Using AR-guided walkthroughs, our engineers capture the full scope — class surveys, paint work, stabilizer upgrades, and hotel services. We write the specifications, issue them to multiple yards, manage clarifications, and standardize proposals into a comparison matrix. The crew remains focused on charter operations while receiving a ready-to-present report for the owner. What would have consumed weeks of their time is delivered seamlessly in days, saving effort and ensuring a competitive tendering process.

Scenario 2: Engine Room Overhaul Planning

A 55 m yacht schedules a major machinery refit, including generator replacement and pipework renewal. Normally, the captain and engineer would spend weeks documenting systems, measuring access routes, and preparing specifications. Instead, the crew connects with Trident Virtual via AR headset. Our engineers guide them through a structured walkthrough, capturing live video of confined spaces, lift points, and piping runs. Within days, a complete technical scope with access notes and staging requirements is distributed to shipyards. The yard arrives fully briefed, reducing the refit period by several weeks and ensuring no surprises during dismantling.

Scenario 3: AV/IT and Connectivity Upgrade

Ahead of a winter yard period, the owner requests a full AV/IT upgrade, including Starlink integration and network backbone renewal. The crew, supported by Trident Virtual, conducts a guided survey of server racks, cable runs, and distribution panels. Each element is logged with annotated visuals and dimensions, then compiled into a clear specification. Contractors receive the exact layouts in advance, allowing them to order correct parts and plan installation sequences. This avoids late change orders and ensures the project runs smoothly once in the yard.

Scenario 4: Interior Refurbishment with Compliance Checks

A 45 m charter yacht is planning an interior refresh to update guest areas. During the preliminary survey, Trident Virtual joins the crew via headset, documenting all joinery, insulation, and escape routes. Using the live feed, our engineers flag potential compliance issues such as low headroom and fire door clearances. Designers, owners, and shipyards receive annotated reports instantly, aligning aesthetic plans with regulatory requirements before materials are ordered. By catching issues early, costly rework and delays are eliminated once the refit begins.

Scenario 5: Structural Extension Feasibility

An owner explores the idea of extending the swim platform on their 50 m yacht. The captain connects Trident Virtual with naval architects and the chosen yard for a guided live walkthrough. Using laser measurements and detailed hull video, the team overlays CAD drawings in real time to assess feasibility. Within hours, the owner receives a clear options report with visuals, costs, and timeline implications. This allows them to make an informed decision quickly, without flying in consultants or delaying the design process.

5. FOR OWNERS AND MANAGERS

Scenario 1: Independent Technical Verification During Season

A 50 m charter yacht is operating in the Mediterranean. The owner’s manager wants assurance that the yacht’s technical status is being properly maintained during back-to-back trips. Trident Virtual connects monthly with the crew via AR headset for both deck and engine room rounds. Preventative maintenance tasks are verified against the PMS, and system performance is cross-checked with AMS logs. A structured report, complete with images and compliance notes, is delivered directly to the owner’s office. This independent verification gives the manager confidence that the yacht is technically sound without relying solely on crew reports.

Scenario 2: Catching PMS Gaps Before They Become Breakdowns

A 45 m private yacht has a new chief engineer who is still becoming familiar with the vessel. During Trident Virtual’s monthly remote inspection, several lubrication routines and safety valve checks were overdue. Our engineers guide the crew through corrective action in real time, ensuring that the PMS so tasks don’t lapse again. By catching these omissions early, costly breakdowns and class survey findings are avoided, giving the owner reassurance that preventative maintenance is under control.

Scenario 3: Alarm Monitoring System Oversight Saves a Call-Out

While reviewing the AMS remotely on a 55 m yacht, Trident Virtual identifies repeated alarms from a freshwater pump that had gone unnoticed by the crew. Our engineer highlights the trend in the monthly report and recommends immediate checks. Through a short aR-guided session, the crew isolates a failing pressure switch and replaces it before the system fails completely. The owner avoids an emergency call-out, and the yacht remains fully operational without disruption.

Scenario 4: Safety Assurance During a Busy Season

During a busy summer schedule an owner requests a clear picture of the yacht’s safety readiness. Trident Virtual carries out a monthly remote inspections covering LSA equipment, firefighting systems, and emergency procedures. Using the headset, the crew demonstrates testing routines, while our engineer verifies expiration dates, maintenance status, and system readiness. The resulting report, including compliance notes and risk flags, goes directly to the owner’s office. This independent verification provides peace of mind that the yacht is safe and charter-ready without requiring an additional physical survey.

Scenario 5: HVAC Breakdown on Charter (Trident Engineer )

During a busy summer charter, the yacht’s HVAC system stops cooling. The engineer connects with Trident Virtual via aR headset. Our remote engineer uploads the piping schematic to the headset, then walks the crew through checks of pressures, valves, and electrical connections. Together, they isolate a blocked filter in the chilled water loop, clear it, and restart the system. Cooling is restored within the hour, and the guests experience no disruption.

Scenario 6: Generator Shutdown During Night Watch

At anchor overnight, a yacht’s main generator shuts down unexpectedly. The duty engineer connects with Trident Virtual immediately. Our remote engineer guides them through a live inspection using the headset — checking fuel supply, cooling, and control panel alarms. We identify a clogged fuel filter as the culprit, walk the engineer through the replacement procedure, and bring the generator back online within two hours. The yacht avoids a power loss that could have woken guests and disrupted the evening.